VOLUNTEER Hampton Roads

This position entails general office support functions including: answer the telephone, update clinic information, schedule patient clinic appointments, file documents on patients' charts, and maintain accurate records of all transactions. Clerical volunteers may interact with patients and must work well with clinic staff members and other volunteers.

Accountability:
Report to the Office Manager

Duties may include:
• Staff the reception desk
• Supervise / task / support clerical volunteers
• Open the door and prepare the reception area for patients in the morning
• Make / confirm appointments for all regularly scheduled clinics
• Check-in patients and confirm that all patient information is current and accurate
• Contact alternate patients as needed
• Enter information into the computer
• Print daily appointment lists
• Pull charts for evening or next clinic sessions
• Assist eligibility volunteers if needed
• Conduct eligibility screening for walk-in patients
• Enter all patient appointments into the computer after eligibility clinic
• Answer voicemail messages on extension 10, and incoming calls, faxes and emails
• Update voicemail announcements as needed
• Document all patient contact in patient’s chart
• Communicate problems to the office manager
• Notify office manager when supplies are needed
• File all patient results on charts
• Check in medications if needed
• Assist with medication pick-up if needed
• Other duties as assigned

General Duties:
• Follow all policies and procedures of Chesapeake Care, Inc.
• Make suggestions for the improvement of patient services
• Interface with providers
• Represent the clinic in a professional manner
• Maintain a clean workplace