VOLUNTEER Hampton Roads

VOLUNTEER JOB DESCRIPTION

Position:  Housing Programs Intake Worker and Administrator  (volunteer; 3 to 5 hours per week; commitment for six or more months desired)

Date:   July 23, 2019  

Supervisor:  Manager, Housing & Financial Stability Programs 

Supervisees: None

DUTIES:  

Under the direction of the Manager, Housing & Financial Stability Programs and in accordance with HUD guidelines and agency policy, the incumbent shall: 

· Share, via telephone or in person, the assistance that can be provided by the Housing Department with prospective clients.

· Return client calls, collect basic intake information, enter information into client database.

· Work with housing counselors to assemble client files in accordance with HUD requirements.

· Ensure operations are compliant with the HUD Handbook.

· Other duties as assigned.

QUALIFICATIONS:

· Associates degree or pursuing an Associate’s degree from an accredited college or university in a housing/finance related field or social work field.

· Excellent organization and communications skills.

· Ability to work with a variety of people from different backgrounds.

· Possess average computer skills and minimal competence in word processing and spreadsheet applications.

· Ability to understand and use Counselor Max database; training provided.

OTHER:

· Incumbent may be given the opportunity to study for and take, at the agency’s expense, the HUD National Housing Counselor examination.