Age Minimum (with Adult): 18+, Minimum Age:18+, Skills: Customer Relations / Front Desk / Reception, Computer Literacy, Help Line
Hero Care Network Caseworker
Support and assist with the full range of client services to military members, veterans and their families, to include: emergency communications; information and referral; access to financial assistance; and family follow-up services.
Provide service at the Chapter or Hero Care Network Center: • Support the Red Cross mission • Maintain strict confidentiality of any case notes, names and other personal information in accordance with Red Cross policies • Support and follow Service to Armed Forces (SAF) policies, procedures and protocols related to Red Cross client services • Interview callers; coordinate requests for service to include recording all client info into the SAF Case Management System; perform outbound activities including: obtaining verifications; delivering messages; coordinating case management services with the jurisdictional chapter/station, and/or providing other follow-up actions needed for complete and timely client service; understand and apply Red Cross and SAF policies consistently and correctly • Determine eligibility for Red Cross services by assessing client needs and providing appropriate service to clients including referrals to other agencies • Make follow-up calls to military members and/or families to determine additional needs; log case notes. • Acquire a working knowledge of local, state and federal resources aiding military members, families and veterans • Maintain professionalism and conduct as stated in Red Cross policy
Log in or Register
In order to register for this opportunity you must log in to an existing account or register to create a new account.
Signup with team
This link allows you to participate in this opportunity with a team. When you click on the link you will have the option to:
- Choose an existing team you're already a member or captain of, or
- Create a new team to sign up.
Please respond to the following questions in order to signup for this opportunity: